First and business passengers travelling with Delta will be able to have food delivered to them whilst they wait for boarding at the gate.
Delta are introducing On-Demand Food Delivery Services for passengers at New York’s JFK and LaGuardia Airports. Passengers will be able to use the new Apple iPads to order meals and have them delivered to gate areas.
The new service is part of Delta’s multimillion dollar project to improve facilities at JFK and LaGuardia. Customers can order meals directly from Apple iPad kiosks stationed near their departure gates, and the airline guarantees the food will be delivered within 10 minutes.
The new initiative was launched last Friday, with customers being able to place their order from ordering stations at Gates 21 and 22 in JFK Terminal 2, and at gate 15 in JFK Terminal 3. The airline plans to install ordering stations at gates 1 and 2 of LaGuardia’s Terminal D later this year.
“As part of our aggressive plan to invest and improve our facilities at JFK and LaGuardia, Delta is fully committed to enhancing the experience for our New York customers with amenities that include not only superior food and beverage choices, but also services that make the airport experience seamless and efficient,” said Gail Grimmett, Delta’s senior vice president —New York.
“This innovative and exclusive program developed by our airport restaurant partner OTG Management helps reinforce our effort to become New York’s preferred airline, offering our passengers the best customer experience available in airport dining.”
Delta has already announced two other schemes to substantially improve the airport dining experience at LaGuardia and JFK. At LaGuardia, OTG is introducing 13 new food and beverage concepts throughout Terminal D while at JFK it has introduced new full-service cafés and bars at four Delta Sky Clubs for First and Business Class passengers.
Rick Blatstein, CEO of OTG, said; “We are giving travellers a one-of-a-kind experience by bringing great food and beverages from world-renowned chefs to the gate area. By combining cuisine with innovative seating and ordering technology, we are offering a truly unique airport travel experience.”
The new terminal 2 stations at JFK will offer French-inspired food from Croque Madame, developed by New York chef Andrew Carmellini. Passengers at Terminal 3 will be able to order Italian food from Bar Brace, owned by New York restaurateur Jason Denton. At LaGuardia, the new Terminal D dining stations will be located next to Crust, a Neopolitan-style pizzeria, developed by New York baker Jim Lahey of Co. and Sullivan St. Bakery.
When passengers make their order, they will be given a delivery time to make sure that they receive their food before their flight departs. They’ll receive their order from OTG servers in 10 minutes or less at the gate. Delta have developed dining areas at the gate for single and group travellers, equipped with power outlets for plugging in laptops and electronics.