Travel doesn’t always go to plan. Right now, many of our clients are stuck overseas, facing delays, or waiting for clarity on upcoming departures. If you’re one of them – we see you, we’re with you, and we’re working around the clock on your behalf.
Our team is actively speaking with airlines, hotels and local partners across destinations to secure updates, alternative routes, extended stays and the best possible solutions in an incredibly fluid situation. While public information can sometimes lag behind real-time developments, please know that behind the scenes we are pushing for answers and advocating for every SkyClub traveller.
We’ve Been Here Before
This isn’t the first time the travel industry has faced major disruption and it won’t be the last.
During the 2010 eruption of Eyjafjallajökull, which brought European airspace to a standstill, we worked tirelessly to re-route travellers, secure last-minute accommodation and manage rapidly changing flight schedules.
Throughout the global shutdown caused by the COVID-19 pandemic, we supported clients through cancellations, repatriation efforts, airline credits, border changes and constant uncertainty.
Each time, our focus has remained the same: protect our clients’ interests, communicate clearly and find solutions, no matter how complex.
What We’re Doing Now
Right now, our priorities are:
- Maintaining direct communication with airlines and accommodation partners
- Monitoring schedule changes and cancellation policies
- Securing extended stays where needed
- Assisting with rebooking options and alternative routes
- Providing real-time updates to affected clients
We understand the stress that uncertainty brings, especially when you’re away from home or coordinating business commitments. That’s why we are prioritising those currently travelling and those departing imminently.
A Personal Commitment
Travel is built on trust. When you book with SkyClub, you’re not just booking a ticket or a hotel, you’re gaining a team that stands behind you when things become unpredictable.
We supported our clients through the ash cloud.
We supported our clients through COVID.
And we are supporting our clients now.
Thank you for your patience while our team works through each case with care and urgency. If you are awaiting an update, rest assured that you are on our list and we will be in touch as soon as we have confirmed information.
We’re here. We’re working. And we won’t stop until everyone is looked after.
The SkyClub Team
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